Phone or Video consultations (Telehealth) are available to all individuals during the COVID-19 outbreak, until September 30 20202, rather than attending sessions face-to-face. Medicare rebates for Telehealth sessions are now available to all Australians during the coronavirus outbreak.
Conditions not suited to Telehealth
Unfortunately, telephone or video counselling is not suited to all clients and situations. It is unlikely that it is the right one if you are:
Experiencing severe depression,
At risk of suicide,
Experiencing domestic violence,
Heavilly dependent on drugs or alcohol, or
Have severe eating disorders.
If you feel at risk of suicide or another emergency, please see In Emergencies for further information.
Bookings can be made by contacting one of the clinics on the Contact page. You will be given the option to have your session via phone or video technology. If you have any counselling related questions prior to your session, you can complete the enquiry form at the bottom of the Contact page .
About the counselling sessions
If you have a video telehealth session booked in, before your appointment you will be emailed a link that you can click at the time of your appointment to begin the session. Telehealth sessions are conducted on a health-care specific video-conferencing platform called Coviu. Coviu is browser-based, so no software download is necessary, simply click the link. You will need a Google Chrome browser, or Safari 12+ on an iPhone or iPad.
You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. Please ensure your phone or computer is fully charged and has adequate internet speed.
If you have a phone session booked in, you will be contacted on the number you provided.
You will need a quiet, uninterrupted space from which to have your counselling session. I will call you at the appointed time, and you will receive access to the same high quality, professional service I offer in my consulting rooms.
Payment & Rebates
Clients who are on a Medicare Mental Health Care Plan will be able to have their telehealth session bulk billed. This means that you will not need to pay for your sessions out of your own pocket.
Telehealth is also available for Worksafe and TAC clients.
The majority of Australian health funds have also agreed to provide coverage for teleconsultations provided by psychologists during the COVID-19 outbreak.
This is subject to the following conditions:
The patient is undergoing an existing course of treatment, and has seen the psychologist providing the teleconsultation over the past six months, or
For new patients, the telepsychology service has been recommended by their general practitioner, and
The service is delivered before 30 September 2020, and
The service is undertaken in accordance with Australian Psychological Society guidelines.
We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.