Phone or Video consultations (Telehealth) are available to all individuals, rather than attending sessions face-to-face. All Telehealth appointments under a Mental Health Care Plan are bulk billed, meaning there are no out-of-pocket costs.
Conditions not suited to Telehealth
Unfortunately, telephone or video counselling is not suited to all clients and situations. It is unlikely that it is the right one if you are:
Experiencing severe depression,
At risk of suicide,
Experiencing domestic violence,
Heavily dependent on drugs or alcohol, or
Have severe eating disorders.
If you feel at risk of suicide or another emergency, please see In Emergencies for further information.
Bookings can be made here. You will be given the option to have your session via phone or video technology. If you have any counselling related questions prior to your session, you can complete the enquiry form at the bottom of the Contact page .
About the counselling sessions
If you have a video Telehealth session booked in, before your appointment you will be emailed a link that you can click at the time of your appointment to begin the session.
You’ll need either a smartphone, tablet or computer with an internet connection, camera and microphone (these are built into most modern devices). Headphones can also help with audio quality. Please ensure your phone or computer is fully charged and has adequate internet speed.
If you have a phone session booked in, you will be contacted on the number you provided.
You will need a quiet, uninterrupted space from which to have your counselling session. I will call you at the appointed time, and you will receive access to the same high quality, professional service I offer in my consulting rooms.
Payment & Rebates
Clients who are on a Medicare Mental Health Care Plan will be able to have their Telehealth session bulk billed. This means that you will not need to pay for your sessions out of your own pocket.
The majority of Australian health funds also provide coverage for teleconsultations provided by psychologists. We advise you to contact your individual health fund to ensure you will be covered for psychological treatment, and that you will be covered for Telehealth.